Salesforce.com Announces Service Cloud 2
Salesforce.com is renewing its commitment to customer service with an upgrade to its customer service SaaS platform. The upgrade, dubbed the Service Cloud 2, folds search engines, messaging and social networking services into the mix, says PC World.
Service Cloud 2 specifically adds Salesforce Knowledge, Salesforce Answers and Salesforce for Twitter, ChannelWeb reports. Salesforce Knowledge, built atop Force.com, provides Salesforce clients a knowledge base platform. Salesforce Answers enables customers to create a customizable Web site that facilitates question-and-answer style conversations. Salesforce for Twittter allows customers to tap into Twitter conversations about their products and their business.