Submitter

TechTarget published a detailed look at how one company is handling data integration as its cloud portfolio grows. Read More

One of the more disappointing aspects of business intelligence applications is how few people actually use them. Within large organizations, the preponderance of business intelligence systems get used by business analysts who are paid to master those systems. In the small-to-medium business segment, not only are few people with the necessary skills available to use them, there are hardly any BI systems in place because they are too hard to implement and maintain. Read More

Every family has a crazy cousin (or uncle or grandparent) who tends to derail reunions and other gatherings with unpredictable, borderline crazy behavior. Most in the family have a love/hate relationship with the guy, and in many ways they enable his behavior. If you send him to the store with a $20 bill to get whipped cream for the Thanksgiving pumpkin pie, he’ll pick up a woman in the checkout lane and turn up the next day in a police station two counties away. Read More

When it comes to the whole subject of business intelligence, there is a lot of rolling of the eyes going on in both the IT department and the business units they serve. Read More

Salesforce.com is renewing its commitment to customer service with an upgrade to its customer service SaaS platform. The upgrade, dubbed the Service Cloud 2, folds search engines, messaging and social networking services into the mix, says PC World. Read More

An 11-country study by technology research firm AMI-Partners found increasing interest in managed services and software-as-a-service among small and midsize businesses, reports eWEEK. Read More

When it comes to SaaS, two key issues give companies pause: security and integration. Read More

Arthur Cole spoke with Clemens Pfeiffer, CTO of Power Assure. Read More

I don’t use Gmail for business, which is a good thing today, given that I have been on the losing end of the intermittent outages that are plaguing Google’s free e-mail service. However, I do use my Gmail account for a variety of reasons — actually, today I was booking travel, so that does kind of count as work — and man is it frustrating to be without your e-mail for even an hour or so. Read More

Arthur Cole spoke with Richard Leavitt, executive vice president of worldwide marketing for Rally Software. Read More